Privacy Policy
Last updated: 24 September 2026
Who we are
Cloud Roofing Ltd is responsible for personal information used for Cloud Roofing and its Cloud Roof Check service. Contact us about privacy at info@cloudroofing.co.uk or 82 St Andrews Road, Exmouth, EX8 1AS.
What we collect
When you contact us or request a roof check, we may receive your name, email address, telephone number, property address, enquiry details, photographs, videos, documents and correspondence. Please only send information needed for your enquiry, and avoid including other people's personal details where possible. Our website also uses visitor analytics to help us understand how it is used. Technical information may include device and browser details, pages visited and connection information.
How and why we use it
We use enquiry information to respond, assess the information you provide, explain options, prepare quotations or reports and arrange requested services. Our lawful basis is taking steps at your request before a contract, or performing a contract. We rely on legitimate interests for routine business administration, service quality, security and handling complaints, balancing these against your rights. We use information where necessary to meet legal obligations. Where consent is required for analytics cookies or similar technologies, we rely on your consent.
No sale or marketing use
We do not sell customer information, share it with other businesses for their own marketing, use advertising tracking or send marketing emails. This applies to Cloud Roof Check as well as Cloud Roofing. We may contact you about your enquiry, report, quotation or work you have requested.
Service providers and disclosures
Access is limited to people who need information to handle your enquiry or deliver the service. Technology providers process information to operate the website, forms and communications: this website is hosted by Wix and our linked assessment form uses Typeform. This necessary processing is different from selling your details or providing them to others for marketing. We may disclose information when required by law, or where necessary to establish, exercise or defend legal claims. We do not pass your enquiry to another roofing business without discussing it with you first.
Storage and security
We use appropriate access controls and reasonable security measures. No internet service can guarantee absolute security. We keep information only as long as needed for the enquiry or service, related follow-up, applicable record-keeping duties and resolving disputes. Retention depends on whether an enquiry becomes work, the relevant contractual or warranty period and legal requirements; information no longer needed is deleted or anonymised. Technology providers may process information outside the UK. Where this happens, applicable UK transfer safeguards are required. Contact us for details of the safeguards relevant to your information.
Your choices and rights
Depending on the circumstances, you can ask to access, correct or erase personal information, restrict or object to processing, or receive certain information in a portable form. You can withdraw consent at any time without affecting earlier lawful processing. Contact info@cloudroofing.co.uk. We may need to verify your identity. If you are concerned about our handling of your information, please contact us. You can also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.
Cookies and changes
Read our Cookie Policy for information about website technologies and choices. We may update this notice as our services change; the date above identifies the current version.